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Ordering Information

OVER/UNDER RUNS

All orders are subject to a 5% over/under run and will be considered complete.

RUSH ORDERS

Rush orders are available but must be authorized by the factory. A rush charge may apply and air shipments must be authorized. Contact sales@luscangroup.com for further details.

ORDER MINIMUMS

All imprinted orders require minimum quantities as listed in the catalogue. Less than minimum orders may be accepted at an extra charge. Contact sales@luscangroup.com for more information.

ORDER CHANGES

It is not possible to change the order if it is already in the middle of production. We will make every attempt to hold your ship date if you make changes to your order, however, changes may result in changes to your ship date as well as additional setup and proof charges.

CANCELLATIONS

All orders are considered firm and cannot be cancelled without written factory authorization, which will be granted only prior to imprinting or production. Customer must provide written notification of cancellation within one business day of contacting the factory. Cost of dies, screens, digitizing and proofs will be billed if completed plus a 15%-25% restocking charge depending on the product.

SAMPLES

Virtual samples are free of charge. Product samples will be charged at catalogue prices and you may keep them. If you decide to return them the cost will be refunded to you or deducted from your order.

Spec samples with customer logo on it are available at extra charge. Contact sales@luscangroup.com for more information

 

PRE-PRODUCTION PROOFS

Paper Proof: First black & white paper proof is free. Additional paper proofs requested may be charged extra. Contact sales@luscangroup.com for further details.

Product Proof: Product proofs are available at extra charge. Please contact sales@luscangroup.com for further details and pricing.

All artwork must be approved and signed prior to proceed with your order.

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Luscan Group - Suite 628, 101-1001 West Broadway, Vancouver British Columbia B.C. V6H 4E4 Canada, Phone: 604-638-7137
Serving Greater Vancouver & Lower Mainland Area, All Canada & United States (US): Vancouver (BC), Coquitlam, Delta, Burnaby, Richmond, Abbotsford, Maple Ridge
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